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Contact Us

We’d love to hear from you! We’re here to help you, answer questions and make sure you have all the information you’re interested in from "the hive". Our Frequently Asked Questions are a great place to start. Call, email or write us with comments, questions, testimonials and more...our team is ready and waiting to hear from you!

Call

1-800-849-7112
Monday to Friday 9:00 am – 6:00 pm EST

 

Email

Product and Company Questions and feedback
Examples: What is titanium dioxide?; How do I use the Hair Repair Shea & Grapefruit Deep Conditioner?; I love the new Tinted Lip Balms!

Questions about Burtsbees.com Orders
Examples: How do I track my order?; My order is missing a product – why?; Why does my promotion code not work?

Wholesale Inquiries
Examples: I am with a store and I need to place an order/need information about my order/have a return/need assistance with an invoice.

Media Inquiries
View our Press Kit 

Write

Burt's Bees, Inc.
Attn: Consumer Care
P.O. Box 3900
Peoria, IL 61612

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What's the secret inside our products?

What's the secret inside our products Here's a clue - it's natural!

See the ingredients behind what makes Burt's Bees so good with our Natural Ingredient Guide.