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Returns and Exchanges

We hope you are satisfied with every Burt's Bees purchase you make. We believe strongly in our products and their quality. Please note, we do not offer returns or exchanges.

 

Returns for Purchases Made at a Retail Store

If you purchased the product from a retail store, please contact the store directly for their return policy.

 

Returns and Exchanges for burtsbees.com & güdhappens.com Purchases

*Please Note: We do not offer returns or exchanges for any burtsbees.com or güdhappens.com purchase. We do not give refunds for featured specials, outlet items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly.

 

Damaged Items

When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-849-7112, or email to: orderinquiry@burtsbees.com. To investigate the problem, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.

 

Shipping Errors

If we made a mistake and you received an incorrect item, please contact us immediately at 1-800-849-7112, or email to: orderinquiry@burtsbees.com.