We’d love to hear from you! We’re here to help you, answer questions and make sure you have all the information you’re interested in from "the hive". Our Frequently Asked Questions are a great place to start. Call, email or write us with comments, questions, testimonials and more...our team is ready and waiting to hear from you!
Monday to Friday 9:00 am – 6:00 pm EST
Product and Company Questions and feedback
Examples: What is titanium dioxide?; How do I use the Hair Repair Shea & Grapefruit Deep Conditioner?; I love the new Tinted Lip Balms!
Questions about Burtsbees.com Orders
Examples: How do I track my order?; My order is missing a product – why?; Why does my promotion code not work?
Examples: I am with a store and I need to place an order/need information about my order/have a return/need assistance with an invoice.
View our Press Kit
Burt's Bees, Inc.
Attn: Consumer Care
P.O. Box 3900
Peoria, IL 61612
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What's the secret inside our products?
Here's a clue - it's natural!
See the ingredients behind what makes Burt's Bees so good with our Natural Ingredient Guide.