Frequently Asked Questions



Questions About Our Ingredients

How can I find out what ingredients are in my product?

Each individual product page on this website offers in-depth information about particular products, including an ingredients list. If you have the product handy, our packaging lists all ingredients according to INCI (International Nomenclature for Cosmetics Ingredients) conventions. According to these conventions, we list scientific names and individual components of a blended ingredient or extract, and include parenthetical references to the common name too, so you have visibility to the ingredients in our formulas.

You can also check out Ingredients Guide to learn more about some of our key ingredients, including the benefits they provide and where they are cultivated.

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Are your fragrances natural?

The majority of fragrances in Burt's Bees products are natural, composed of proprietary blends of essential oils and natural extracts. Some of our heritage and other products contain partially synthetic fragrances. Please call (800)849-7112 or contact us online if you have an inquiry about a specific product.

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I’ve read that there is lead in lipsticks. Are your lip color products safe?

Burt’s Bees natural lip color products are composed of botanical oils, waxes, butters, extracts, and essential oils. To impart a variety of shades and effects, we use primarily mineral-based pigments. The mineral-based pigments used in our lip color products are in compliance with global regulatory guidance and legal limits. We adhere to the most rigorous standards set forth by global regulatory bodies. We continue to closely monitor emerging studies and evolving safety standards set forth by the scientific and regulatory communities to ensure the quality and efficacy of our products.

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Do your products contain alcohol?

Some Burt’s Bees products do contain alcohol, and we use natural (found naturally in plants) or naturally-derived (derived from natural components, but made through a process of fermentation) alcohols. Alcohols serve a variety of functions within our formulas, including as a stabilizer, surfactant, preservative and/or opacifier (a substance which makes the formula opaque). Please reach out to us if you have a question on a particular product.

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What is the origin of your glycerin?

The glycerin used in our products is of vegetable origin.

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Do your products contain artificial colors?

We use only natural colors in our personal care products and cosmetics. Some examples are beta-carotene, chlorophyll, titanium dioxide, mica, iron oxides and carmine. These natural colors have a long history of safe usage unlike many artificial colors that have been banned by the FDA over the years.

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Why do you use carmine as coloring in your products?

We use carmine in some Burt’s Bees lip products because it is a natural alternative to synthetic colorants, which can be derived from non-renewable fossil fuels. Carmine is a natural extract that has been used since Ancient Egyptian times for its red pigment. It provides the best possible red pigment naturally and is used industry-wide in food and cosmetics. We are always exploring new pigments with suppliers, but we have not found any that mimic the hue/shade of carmine or that are able to remain stable in an anhydrous (waterless) formula. Our lip color products are made of natural oils, waxes and butters, so pigments need to be oil-soluble. For example, vegetable-based pigments like beet juice are water soluble. There are developments being made in the processing of these pigments so they can work well in formulas and we are following them closely. Also, current global regulations do not uniformly recognize vegetable-based pigments as an acceptable cosmetic colorant. Regulatory consideration of these pigments will likely follow sufficient progress in their development for use in cosmetics.

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Is comfrey a safe ingredient in skin care products?

Burt’s Bees products are created with high-quality ingredients derived from nature, and all of our products are rigorously tested for safety. Comfrey (Symphytim Officinale) Extract has long been used in the cosmetic industry as an effective topical soothing agent. Comfrey is widely considered an acceptable and effective ingredient for topical applications by various international government and regulatory agencies, including the European commission, the Medicines and Healthcare Products Agency in the UK and the Therapeutic Goods Authority in Australia.

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How do you source your palm oil?

Burt’s Bees recognizes the palm oil industry has a significant impact on biodiversity, climate change, people and communities. While we do not directly purchase palm oil, a small percentage of our natural products have ingredients that are derived from palm or palm kernel oil. While this is a relatively small amount of palm oil (less than 0.01 percent of global annual production), Burt’s Bees makes it a priority to ensure our ingredients are sourced responsibly, including those derived from palm oil. As a member of the Roundtable on Sustainable Palm Oil (RSPO), we continue to look for sustainable sources of palm-oil-derived ingredients and alternative ingredients. That’s why we’ve put in place a Palm Oil Responsible Sourcing Commitment and roadmap to help us trace and transform our palm oil supply chain. This commitment involves working with third parties such as The Forest Trust to not only ensure the ingredients we use are sourced from sustainable palm oil but also identifying ways we can help advance the issue further. Our goal by 2020 is to obtain all our palm-oil-derived ingredients from sources that protect peatlands, respect human rights and do not contribute to deforestation and to serve as a catalyst to increase the transparency and transformation of supplier companies involved in palm derivatives. We appreciate and share your passion for the planet, and we will keep searching for opportunities to drive positive change in our supply chain.

For more details, we invite you to read  our Palm Oil Responsible Sourcing Commitment at, as well as a recent blog post from Burt’s Bees’ Sourcing Manager here,

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I'm having other issues and need to speak with someone. Who can I call?

If you still have questions about our products or our ingredients please call (800)849-7112 or contact us online.

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