We hope you love every Burt’s Bees product you purchase. We believe in the quality that nature gives our products and the enriching care they bring to our customers’ lives. So, while we don’t offer direct returns or exchanges, we are happy to address damages and shipping errors so you can be fully satisfied with your purchase.

Please continue reading for information concerning returns and exchanges, damaged items, and shipping errors.

Returns & Exchanges


In-Store Purchases: If you purchase a Burt’s Bees product from a retail store, you should refer to that store’s return policies and contact them directly for specific information.
BurtsBees.com Purchases: Unfortunately, we’re not able to offer returns or exchanges for BurtsBees.com purchases. This includes featured specials, outlet items and discontinued items. Please also note that we assemble pre-packaged gifts and kits individually, so they may vary slightly.
Reselling Products: It’s important to note that Burt’s Bees customers are not authorized to resell products in online markets or on auction sites. We, therefore, cannot endorse the quality or accuracy of any products purchased from such vendors.

Damaged Items


When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-849-7112 or orderinquiry@burtsbees.com.

To help resolve the issue, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.

Shipping Errors


We want to make sure you receive exactly what you ordered, so if you receive an incorrect item, we’ll work to correct the error as quickly as possible. Please contact us right away at 1-800-849-7112 or orderinquiry@burtsbees.com.

Contact Us


If the you didn’t find the information you were looking for in the above descriptions, please feel free to reach out to us any time. We’re grateful for the opportunity to address any concerns with your Burt’s Bees purchase. You can fill out our online email form, call us at 1-800-849-7112, or write to us at:

Burt's Bees, Inc.
Attn: Consumer Care
P.O. Box 24305
Oakland, CA 94623-1305