All Consumer Inquiries: Dial 1-800-849-7112 (see below for options)
• For Burtsbees.com or Order Information: Select Option 1
• For Product Returns, Questions, Health Concerns (excluding Oral Care): Select Option 2
• For Retailer Information: Select Option 3
All Oral Care Inquiries: 1-855-248-5352
All Infant Formula Inquiries: 800-864-9649
• For Infant Formulas: Select Option 1
All Retailer-Related Inquiries: 1-866-522-4757
Product & Ingredient Inquires, Comments, Feedback (excluding Oral Care):
I love your Liquid Lipsticks!, How do I use your Cleansing Oil? Is the Sensitive Day Lotion right for my skin concerns? Are your products tested on animals?
Burt’s Bees Oral Care Product & Ingredient Inquiries, Comments Feedback:
Do you make a child’s toothpaste? What flavors are available? Where can I buy your products?
Burt’s Bees Infant Formula Product & Ingredient Inquiries, Comments and Feedback:
Where is your infant formula manufactured? Is Burt’s Bees Baby Organic Formula non-GMO? Where can I find Burt’s Bees Baby Organic Formula?
Burtsbees.com Order Inquiries
How do I track my order? Why is my order missing a product? Why is my promo code not working?
I am with a store and need to place an order/need information about my order/have a return/need assistance with an invoice.
For all Comments/Questions (excluding Oral Care):
Burt's Bees, Inc.
Attn: Consumer Care
P.O. Box 24305
Oakland, CA 94623-1305
For Oral Care-Specific Comments/Questions:
Sunflower Distribution LLC
1 P&G Plaza
Cincinnati, OH 45202