Burtsbees.com Shipping Information
Shipping Options and Pricing
Due to global shipping delays, delivery times may be longer than usual during November and December. Please shop early to ensure that you receive your order in time for the holidays!
Holiday Order Cut-Offs for Delivery by 12/25
FedEx 2-Day – 12/20
FedEx Ground – 12/12
Personalized Lip Balms via FedEx 2-Day – 12/8
Personalized Lip Balms via FedEx Ground – 12/1
|FedEx 2Day||USPS Priority
(APO, PO Box AK, HI, AA, AE, AS, AP, GU & VI only)
|Up to $24.99||$5.00||$15.00||$7.00|
|$25.00 to $48.99||$6.00||$16.00||$12.00|
|$49.00 to $74.99||FREE||$18.00||$15.00|
|Shipment Time (in business days)||3-7 Business Days||3 Business Days||3-7 Business Days|
1 Excluding sales tax and shipping charges
Orders will be shipped within 24 hours from time of receipt, except if placed Friday after 12 noon EST through Saturday.
- FedEx Ground
You will normally receive your order within 3-7 business days. There are certain times of the year, especially during November and December, where there may be slight delays. Please review the FedEx.com website for further information on any delays they may be experiencing. Burt's Bees is not responsible for any FedEx shipping delays.
- FedEx Expedited 2Day
You will receive your items within 3 business days (1 days to process your order + 2 days shipping)
- United States Postal Service Priority (USPS) Priority
This option is only available for PO BOX, APO, AK, HI, AA, AE, AS, AP, GU & VI.
Shipping Rules and Restrictions
If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
You may also choose to upgrade the shipping method for faster delivery (additional charges apply. See table above for details). Delivery times for FedEx 2Day shipping are based on the day we download the order. Please make sure to allow for a two-day processing time when placing your order (see above table for details).
Burtsbees.com is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address.
ALASKA, HAWAII, U.S. TERRITORIES
FedEx Ground or USPS Priority must be selected.
P.O. BOXES AND APO/FPO ADDRESSES
Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service Priority (USPS) shipping method. FedEx Ground and 2Day shipping are not available.
Burt’s Bees products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution. Burt’s Bees strictly prohibits the shipping of our product to any location outside the United States. Burt’s Bees reserves the right to cancel or modify any order.
Order Confirmation Email
When your order is received, we will send you an email confirming your order.
Tracking your Shipment
All packages sent via FedEx will have a tracking number assigned and a tracking email will be sent once shipped. For questions, our Consumer Care hot line and email is available Monday - Friday 9:00 AM - 6:00 PM EST. You can reach us at 800-849-7112, option 2.
Burt's Bees is not liable for any lost shipments when USPS is selected as the shipping method. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with USPS.