Frequently asked questions

At Burt’s Bees, we stand behind the quality of our products. That’s why we offer a 30-day, 100% money-back guarantee. If you're not completely satisfied with your Burt’s Bees purchase from us or one of our authorized U.S. sellers, you can request a refund or replacement within 30 days of purchase by contacting us at 1-800-849-7112.

EXCLUSIONS:

• This Guarantee does not apply to licensed products, including pet care products, toothpaste, and Burt’s Bees Baby clothing, sleepwear, linens, and toys.

• Because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized third-party sellers on online marketplaces. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-800-849-7112.

• Must be the actual purchaser of a qualifying product to request a refund. The Guarantee is also limited to the original, end-user purchaser in the United States. Valid proof of purchase or receipt may be required.

• Shipping and handling fees are not refundable.

Your satisfaction matters to us—even beyond the 30-day guarantee period. If you have any concerns, don’t hesitate to contact us at 1-800-849-7112 for support.