How long will it take for me to receive my Personalized Lip Balms?
They take a bit of time to create, so please order at least four weeks before you’d like them to arrive.
How do I enable Spanish characters in my message or name?
You will have to have Spanish characters enabled on whatever keyboard you’re using to create your Personalized Lip Balm. Once that’s done, you’re ready to personalize!
Is there anything I can’t put on a balm label?
We love to see the creative things people come up with to put on our Lip Balms, but we do have a few no-nos. Names or messages may not be approved if they're potentially offensive to other people, if they’re trademarked or include another brand name or logo, or if they include celebrity names.
I LOVE this lip balm and want to be the first to know about new flavors and fun balm stuff. Do you have a newsletter?
Sure do! You can sign up here.
Can Personalized Lip Balms be returned?
No, sorry—once they are personalized our Lip Balms are not returnable.